Troubleshooting Biomed Devices.

Troubleshooting Tips

Our science and quality control team members have put together some tip and tricks for use in your lab.

Below are some common troubleshooting tips gathered by the team here at Biomed. You can also browse our FAQs ►

Issue: What do I do if I have condensation on the media?

Issue: What do I do if I have condensation on the media?

Because InTray uses prepared-cultured media, there may be times when excess condensation has appeared on the surface of the agar media. 

Solution:

Issue: What do I do if I have condensation on the media?

To solve this issue, peal back the outer layer and reapply with a slight arc. Allow your InTray to sit for five to ten minutes. This will allow it to reach room temperature, as well as provide air flow to dry the condensation.

Issue: TABS ON INPOUCH WON'T OPEN THE DEVICE

Issue: TABS ON INPOUCH WON'T OPEN THE DEVICE

There may be circumstances in which the tabs may not open the pouch due to a small amount of media between the plastic which creates suction. 

Solution:

Issue: TABS ON INPOUCH WON'T OPEN THE DEVICE

By folding the tabs perpendicular to the device in each direction, you can help to release the media and alleviate the suction. Continue to use InPouch as instructed.

Issue: The inner seal tears when attempting to peel

Issue: The inner seal tears when attempting to peel

On occassion, there is the potential for the inner seal to tear when attempting to peel it off. 

Solution:

Issue: The inner seal tears when attempting to peel

Remove as much of the inner seal as you can. Then using a pair of tweezers, carefully remove the excess foil from around the edge of the media well. 

Issue: HOW DO I INOCULATE INPOUCH WITHOUT SPILLING THE MEDIA

Issue: HOW DO I INOCULATE INPOUCH WITHOUT SPILLING THE MEDIA

Solution:

Issue: HOW DO I INOCULATE INPOUCH WITHOUT SPILLING THE MEDIA

Some users have found that using a beaker or other container which allows them to fold and support InPouch allows for easier inoculation with less risk of spillage.

Issue: InTray DM won't seal properly

Issue: InTray DM won't seal properly

Proper inoculation of InTray DM is vital, especially when using hair samples. Ensure that your sample is placed within the media well only. Excess hair on the outer adhesive label will prevent proper sealing. 

Solution:

Issue: InTray DM won't seal properly

Trim a small amount of animal hair into the media. By keeping the sample in the media location, the outer seal will reattach properly to ensure viability.